Terms and Conditions

Shipping Policies

Goods sold are non-refundable.

Regular-priced goods with receipt can be exchanged within 7 days.

No exchange for used or damaged goods, items sold on sale or on special discount.

In case of disputes, our decisions are final and conclusive

Delivery service is only offered to industry and estates address within HKSAR, which includes Hong Kong Island, Kowloon and New Territories, except Airport, Restricted Areas, Outlying Islands, Discovery Bay, Ma Wan, Tung Chung and any place which cannot be reachable by public transportation.

Free delivery service will be offered once when you purchase for an amount of HK$500 or above.

The ordered product will be dispatched within 14 working days after the payment is confirmed. Parking service must be available for the delivery address. Extra delivery fee of $30 will be charged for some remote districts or non-commercial areas (home delivery to door).

If the door of the delivery building cannot be reachable by delivery truck (5.5 tones or above) so that the deliveryman needs to carry the product to the building, or no evaluator in the delivery building, or the product is not able to or not permitted to enter the evaluator so that the product needs to be carried through stairs, additional fee is required. Customer needs to pay an additional fee by cash.

“Stair Charge”: Indoor and outdoor stair charges will be counted by floor,and 8 steps are counted as 1 floor. For 1st to 8th floor $200 will be charged for each floor and each product; from 9th floor or above $300 will be charged for each floor and each product.

“Push Road Charge” (applied to countryside/village only): first 10m is free of charge, after that each 50m is charged for $500 (level road) or $800 (ramp).

Customer will be contacted by deliveryman to confirm the delivery date and time. In general situation, delivery service will be cancelled if we can’t contact the customer.

If the customer confirms the delivery date and time, but does not succeed in receiving the goods, additional fee will be charged for arranging the delivery service again.

When Typhoon Signal No. 8 or above or Black Rainstorm warning signal is hoisted on the scheduled delivery date or the day before, delivery services will be postponed or cancelled, and the delivery services will be rescheduled. 

Other Terms and Conditions

1 free 3D printer or 3D scanner training course will be offered after purchasing one of our 3D printers or 3D scanners.

Enrollment is limited to one person.

If attendee is absent after registration, new arrangements will not be made

Once the course date and time cannot be changed once confirmed.

Some of the courses will be taken photos or videos for recording and promotion. If attendees do not want to be filmed, please notify our staff at the time of registration to make proper arrangement. In addition, attendees are strictly prohibited from doing video and audio recording during the course.

Regarding the adverse weather arrangements, if the Tropical Cyclone Warning Signal No. 8 (or above) or the Black Rainstorm Signal is still hoisted at/after 6:30am, all courses on that day will be automatically cancelled and the attendees will need to rebook the course.

3Dlabstore has the right to update the course without any prior notice.

Should any dispute arise, the decision of 3Dlabstore shall be final.

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